ZenvitaCo International Returns Policy

Last Updated: February 4, 2026

At ZenvitaCo, your satisfaction is our top priority. We want you to be completely happy with every supplement you order. If, for any reason, you are not satisfied, we are here to make the return process as smooth as possible. Please read this policy carefully, as our international shipping partners require some special procedures.

When Can I Return a Product?

You may return any unopened item within 7 days (one week) from the date you received it.

To be eligible for a return:

  1. Product must be unopened: The bottle or package must remain sealed. Opened items cannot be accepted for safety and quality reasons.

  2. Proof of purchase is required: Please provide the email receipt or order confirmation from ZenvitaCo.com.

Note: Opened or used products cannot be returned under this policy.

How to Initiate a Return

Starting a return is simple:

  1. Email us: Contact info.zenvitaco@gmail.com and provide your Order Number.

  2. State your reason: Briefly explain why you wish to return the item.

  3. Receive instructions: We will reply with the exact return address for our global partner closest to you.

Important Shipping Information

Because our products ship internationally, return shipping costs are the responsibility of the customer. We recommend:

  • Using a trackable shipping service to ensure your package arrives safely.

  • Keeping the tracking number until the return is complete.

Note: We cannot reimburse your shipping costs for returns unless the error is on our side (wrong or damaged item).

Refund Process

Once our global partner receives and inspects your returned item:

  1. If the item is unopened and in good condition, a refund will be issued.

  2. The refund will be processed using the same payment method used for the original purchase.

  3. Refunds generally appear on your card or bank statement within 7–14 business days.

Important: Refunds cover the cost of the product only. Shipping costs, both for the original order and return shipment, are not refundable.

What If My Item Is Damaged or Wrong?

We take full responsibility if you receive:

  • A broken/damaged product

  • The wrong item

Steps to resolve:

  1. Email info.zenvitaco@gmail.com with your Order Number.

  2. Include a clear photo of the damaged or incorrect product.

  3. We will quickly ship the correct item or issue a full refund, including any shipping fees for our mistake.

Why Choose ZenvitaCo for Safe International Returns?

  • Trusted global partners ensure safe handling and quick processing.

  • Transparent, no-hidden-fee return policies.

  • Dedicated customer support team to guide you step-by-step.

Thank you for choosing ZenvitaCo. We value your trust and are committed to making your experience as smooth, safe, and reliable as possible.